Returns and Exchanges

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To check eligibility and for more information please review the below sections.

We hope you will love everything you order from us. However, we have a 30-day return policy so you can shop with confidence.

Returns: To start a return request, log in to your account and click the returns option on your order. Alternatively contact us at support@storageboxshop.co.uk.
Return Window: You have a 30-day window to initiate a return. This means that you must request and return the item(s) within 30 days from the date the goods have been received..
Condition of the Items: The returned items must be in the same condition as when they were received. This should be unused and undamaged. .
Original Packaging: The item (s) must be returned in the original packaging where possible. This is to ensure that the item is adequately protected during the return process..
Order Number or Proof of Purchase: Before shipping the item(s) to us, please include the packing slip/invoice as proof of purchase inside your returns package. .
Sending your items back to us: We strongly recommend that a trackable delivery service is used to return items to avoid instances of loss or damage which will result in no refund being issued..

To exchange your item(s) simply log in to your account and click the returns option on your order. Alternatively you can contact us at support@storageboxshop.co.uk with your order number and clearly state the product you would like to exchange also provide details about the replacement product you want. Our support team will then assist you in arranging the exchange. Remember to include all relevant details to ensure a smooth and efficient exchange process.
So you can shop with confidence we extend our returns policy to EU shoppers. By European Union law, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As our standard returns policy, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need to include the packing slip/invoice as proof of purchase inside your returns package. For further guidance on returning your item(s) please refer to the "How do I start a return or refund process?" section above.
It is imperative that all items delivered are checked as soon as they are received, even if you are not planning (or able) to use them immediately. Damages must be reported to us with photographic evidence or packaging and damages immediately (on the same day) and missing items and discrepancy must be reported to us within 3 working days of delivery. Issues can be raised with our support team at support@storageboxshop.co.uk who will be in touch with further assistance
Made to measure boxes and dividers, custom coloured items and branded products are not returnable or refundable. We ask that great care is taken before confirming custom-made orders. For more information about out custom-made services, please get in touch with our support team at support@storageboxshop.co.uk.
It is the customers responsibly to cover the cost of returns postage where the returns reason is changed of mind or ordered in error. For damages of faulty product issues please get in touch with our support team at support@storageboxshop.co.uk for further assistance.
We strongly recommend that a trackable delivery service is used to return items to avoid instances of loss or damage which will result in no refund being issued.
We have a 30 day returns policy where customers can return or exchange items, and once that window has passed, you may no longer be eligible for a return or refund. However, please get in touch with our support team at support@storageboxshop.co.uk for further assistance.
Refunds are processed promptly after the goods are received. The time it takes for a refund to reach your original payment source can vary depending on the selected payment method, however refunds typically arrive with in 5 to 10 working days of the processing date.
Our returns address is Unit 205 Eastleigh Works, Campbell Road, Eastleigh, Hampshire, SO50 5AD, United Kingdom.
Please include the packing slip/invoice as proof of purchase inside your returns package. We strongly recommend that a trackable delivery service is used to return items to avoid instances of loss or damage which will result in no refund being issued.