“Customer service shouldn't just be a department, it should be the entire company.” – Tony Hsieh


How do I place an order?
Can I cancel an order once it's been placed?
What happens after I checkout?
What are your minimum/maximum order quantities?


Which couriers do you use for shipping orders?
Am I able to choose which courier my order is sent with as their service levels are better in my area?
Can I specify my delivery day?
My order has been delivered but there's an item missing. What should I do?
My order has been delivered but there's an item damaged. What should I do?
I need my order urgently, when will it arrive?
How do I track my order?


How long do I have to return my order if I decide I don't want it anymore?
Can I return any items?
Will I receive a full refund upon returning the items?
How will I receive my refund?
How do I start a return?
Will you provide me with a pre-paid shipping label for my return?
How do I exchange my item as I ordered the wrong size?
Where do I send my return?


What countries do you ship to outside of the UK?
What if my country isn't listed above?
Will I be charged UK VAT?
Will there be any additional charges?
I need my order urgently. Do you have any faster delivery services?
What about the European Union 14 day cooling off period?


Which payment methods do you accept?
Do you offer different payment terms?


I have received my order flat-packed. How do I assemble it?
My glasses are a different width at the bottom and the top. Which measurement do I use for the width?
There are several different ranges. How do I choose?


Why can't I add items that are showing as available to my shopping cart?
Are all items ready to ship?


Do I need to setup an account to order?
How do I create an account?
Do you offer credit accounts?
Why can't I setup a password?