Return Policy Details
Shop with confidence, knowing that Storage Box Shop offers trusted return and refund policies.
30-Day Return Policy
At Storage Box Shop, we put our customers first. That’s why we offer a return and refund policy valid for 30 days* from your delivery date. Please note that refunds are completed via your original payment method.
*14 days for EU customers.
How To Return Items
Follow these simple steps to return items:
- Login to your account and select the returns option for your order.
- Repack and ship your items back to us.
- Make sure to include a reason for the return, your proof of purchase (packing slip or invoice), and your order number.
To avoid lost or damaged returns, we recommend using a trackable delivery service and keeping your proof of postage. Please note that products must arrive unused and undamaged for a refund to be issued.
Returns Address
Please send your returns to the following address:
Caterbox UK Ltd
Unit 16b, Humphrey Farms
Hazeley Road, Twyford
Winchester, HAMPSHIRE
SO21 1QA
UNITED KINGDOM
Non-Returnable Items
Please note that, unfortunately, the following items cannot be returned or refunded:
- Custom-made items
- Printed or branded products
Contact Us
Want more information or advice? Contact our friendly team via sales@storageboxshop.co.uk or call us on 02080 509607.